An administrator can assign and configure the music callers hear when placed on hold.

The call pickup service enables a user to answer any ringing line within their pickup group.

Call park is a feature that internally transfers calls through the use of call park groups

Call centers automatically process incoming calls received by a single phone number by distributing them to a group of users or agents.

A hunt group is used to ring a specific group of users in a predetermined pattern within or across locations when a call is made to the phone number assigned to the hunt group.

The auto attendant feature is used to route calls to various destinations, employees within your company, specific groups of employees, voicemail, or other outside numbers – without the assistance of an operator or receptionist.

The admin portal provides a variety of reports for group services as well as for individual users.

The admin portal provides a variety of reports for group services, including a call center reports. For call centers, you can run a call center agent report, which displays detailed reporting for all calls within a group's call centers, and/or a premium call records report, which displays detailed reporting for all calls within a group's call centers.

The admin portal provides a variety of reports for group services, including reporting for the auto attendant service.

Administrators can enable and configure a user’s voice messaging settings and greetings within the admin portal.

The Call Recording feature provides a hosted mechanism to record the calls placed and received for replay and archival.

The calling line ID delivery blocking feature allows an administrator to prevent a user(s) phone number from being displayed when calling other numbers.

Hoteling allows a user to associate their service profile (phone number, features, and calling plan) with a host user and use the host user's device as their primary device.

Administrators can enable and modify call forwarding settings for a user within the admin portal.

Administrators can create and modify phone lists and directories within the admin portal.

Feature access codes (also known as “star codes”) are entered through the phone keypad to control the configuration of certain features.

Schedules are used to support group services (e.g. auto attendants and call queues). A schedule establishes a set of time slots in which a feature can execute specific behavior.

Within the admin portal is the announcement repository - a common place where all of your custom announcements can be viewed and maintained.

The departments section of the admin portal lists all the departments in your group.

This guide reviews how group administrators can view and modify user services in bulk. For steps on how to modify user settings by user, see the User Services help guides.

As a group administrator, you land on the group dashboard page once logged into the admin portal.

Learn more about the group dashboard of the admin portal.

This guide reviews how admins can view and modify user services in bulk within the admin portal.