Schedules

Schedules

Schedules are used to support group services (e.g. auto attendants and call queues). A schedule establishes a set of time slots in which a feature can execute specific behavior. They are used to route incoming calls based on the day of the week and/or time of day. 

Schedules are classified as either time or holiday. A time schedule is typically a schedule that defines the days and hours your office is taking phone calls, and a holiday schedule is a schedule that defines the days your office is closed or not taking calls.

Administrators can view, modify, add and remove schedules within the admin portal. 

Add a schedule

1. From the group dashboard, select Business Schedules from the left-hand menu.
2. To add a new schedule, select the Plus icon.

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3. Enter the Name for the schedule.
4. Select the Type from the drop-down menu - Time or Holiday.
5. Select Save.
6. Once created, you can add events. Events represent days of the week and times of the day. Under Events, select the Plus icon.
7. Enter the Name.
8. If this is an all day event, check All-Day Event.
9. Enter the start and end times. start date and start time. 
10. Under Repeats, select the recurrence pattern for this event. For example, you might select Never if this is for a time schedule to route calls for a special meeting. Or, you might select Yearly for a recurring holiday.
    • Under Ends, select when the recurrence will end, if applicable.

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11. Select Save.

Modify a schedule

Administrators will need to update schedules as office hours change or holidays observances are modified. 

1. From the schedules page, select the schedule you would like to modify.
2. Select the Settings icon in the upper, right-hand corner to change the schedule name or to delete the entire schedule. 

To modify a schedule's specific event, select the event you would like to change to expand the Edit Event window. Make any necessary changes and select Save.