Call pickup

Call pickup

The call pickup service enables a user to answer any ringing line within their pickup group. A pickup group is a group of users within a location, to which the call pickup feature applies. Administrators assign these users to a group in order to apply the call pickup feature for those users. In this guide, we’ll review how to create a new call pickup group and edit an existing call pickup group.

Create/modify a call pickup group

Administrators can set up and modify call pickup groups within the admin portal. To view and modify a call park group, follow these steps:

1. From the group dashboard, select Call Pickup under Group Services.
2. To add a call pickup group, select the Plus icon.

3. To modify an existing group, click on the group name.
4. Here, you can modify the call pickup name and add/remove users to the call pickup group.