User call reports

User call reports

The admin portal provides a variety of reports for group services as well as for individual users. The User call report offers a view of selectable users call details. The main dashboard offers the following:

Call record types:

• Today
• Yesterday
• Last 7 days
• Last 30 days
  

The following call types are available for each report above:

• Total Calls
• Placed Calls
• Received Calls
• Placed Answered Calls
• Placed Missed Calls
• Received Answered Calls
• Received Missed Calls 
  

Generate / view / download user call reports

To generate, view, and/or export/download a user call report, follow these steps:

1. From the group dashboard, in the left-hand menu, select User Summary Report under Call Reports.
2. A pop-up appears for you to select the users to run the report on. Once selected, click Save.

3. Each graph has a link to the raw detailed data by clicking on the title of the graph (i.e. Today, Yesterday, etc.)
4. Select the header of each panel to see a side-by-side view of the selected users. The following is displayed:
   • Total calls
   • Placed calls
   • Received calls

5. Select the Raw Data tab to view the following details:
   • Last name
   • First name
   • Inbound calls
   • Inbound time
   • Outbound calls
   • Outbound time
   • Total calls
   • Total time
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6. To export/download the report, select the Download icon.