Call recording

Introduction

Call recording allows you to audiotape incoming and outgoing telephone calls for use in training, marketing, and other purposes.

Call recording

1. From the user dashboard, locate and click on User Service Settings.
2. Proceed to locate and click on Call Recording. 

To Configure Call Recording:

1. Click the Settings icon.

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2. Select how you wish to record from the drop-down menu. These options include, Always, Never, On-Demand, Always with Pause and Resume, or On Demand with User-initiated Start.
3. Select the Pause Resume Notification from the corresponding drop-down menu. Respectively, choose to Enable Call Recording Announcement and Record Call Repeat Warning Tone by checking the respective checkboxes.
4. Then, from the drop-down menu, select the number of seconds you wish to repeat the warning tone.
5. You can enable Voicemail Recording by checking the enable checkbox.
6. Click Save.