Hosted UC Call Center - Supervisor

These videos contain the necessary information to help you utilize the features and setting for Supervisors in Hosted UC Call Center.

Navigation

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Calling features

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Getting Started

Hosted UC Call Center - Supervisor - Sign In

Hosted UC Call Center - Supervisor - Display Pane

Hosted UC Call Center - Supervisor - Call Console Pane

Hosted UC Call Center - Supervisor - Contacts Pane

Hosted UC Call Center - Supervisor - Changing ACD States

Group Setup/Management

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User Services

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Managing Calls

Hosted UC Call Center - Supervisor - Queued Calls

Hosted UC Call Center - Supervisor - Silent Monitoring

Hosted UC Call Center - Supervisor - Answering Calls

Hosted UC Call Center - Supervisor - Placing Calls

Hosted UC Call Center - Supervisor - Transferring Calls

Hosted UC Call Center - Supervisor - Conference Calls

Call Features & Settings

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Features

Hosted UC Call Center - Supervisor - Barge In

Hosted UC Call Center - Supervisor - Managing Queues

Hosted UC Call Center - Supervisor - Night Services and Forced Forward

Hosted UC Call Center - Supervisor - DNIS and Priority Queuing

Settings

Hosted UC Call Center - Supervisor - General Settings

Hosted UC Call Center - Supervisor - Application

Hosted UC Call Center - Supervisor - Services

Hosted UC Call Center - Supervisor - Plugins

Hosted UC Call Center - Supervisor - Reports

Nodes

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Reports

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Navigating the Portal

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Group Services

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Webex Messaging

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Webex Calling

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Webex Settings

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Webex Meetings

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