Hosted UC Call Center - Agent

These videos contain the necessary information to help you utilize the features and setting for Supervisors in HOsted UC Call Center.

Navigation

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Calling features

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Getting Started

Hosted UC - Call Center Agent - Agent Sign In

Hosted UC - Call Center Agent - Display Pane

Hosted UC - Call Center Agent - Dashboard

Hosted UC - Call Center Agent - Contacts Pane

Group Setup/Management

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User Services

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Managing Calls

Hosted UC - Call Center Agent - Call Console

Hosted UC - Call Center Agent - Post call settings and wrap up timer

Hosted UC - Call Center Agent - Placing calls

Hosted UC - Call Center Agent - Answer calls

Hosted UC - Call Center Agent - Transfer a call

Hosted UC - Call Center Agent - Conference call

Hosted UC - Call Center Agent - Escalate calls

Call Features & Settings

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Features

Hosted UC - Call Center Agent - Agent ACD States

Hosted UC - Call Center Agent - Supervisors to monitor

Hosted UC - Call Center Agent - Speed dial

Hosted UC - Call Center Agent - Disposition codes

Hosted UC - Call Center Agent - Joining Call Centers

Settings

Hosted UC - Call Center Agent - General

Hosted UC - Call Center Agent - Application

Hosted UC - Call Center Agent - Services

Hosted UC - Call Center Agent - Reports

Hosted UC - Call Center Agent - Plug-ins

Nodes

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Reports

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Navigating the Portal

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Group Services

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Webex Messaging

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Webex Calling

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Webex Settings

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Webex Meetings

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